Service Excellence Through Quality Practices Virtual Course
When: February 15, 2007 & February 22, 2007 (2 half-days course)
Time: 9:00 a.m. – 1:00 p.m. Central Time, both days
Course #311635

ASQ’s new course, Service Excellence Through Quality Practices, is ideal for anyone whose company that wants to implement a quality management system. You’ll learn about quality practices that drive continuous improvement and how to apply them in your service environment.

This course is limited to 15 attendees—Register today!

Why should you take this ASQ Virtual Course?

ASQ’s virtual courses provide the same expert instructors, course materials, interaction with other students, and ability to earn CEUs (and ASQ RUs) as our traditional classroom training, all without the hassle and expenses of travel. All you need is a computer with Internet access and a telephone. In addition, this virtual course will provide you with information you can start to use immediately, including:

• Quality management system elements
• Tools and process improvement approaches the successful companies use
• Specific quality practices for service—continuous quality improvement (CQI) tools, process measures, process improvement/control, human resource development and transactional quality assurance

Have a question about this course? Contact our Customer Care Center at 800-248-1946, or via e-mail at help@asq.org.